Billing Customer Service Specialist

Light & Wonder • Las Vegas, NV

5d

About The Position

Focused on helping achieve the Finance Shared Services mission of serving the business accurately, efficiently, and politely with the vision to operate silently in the background so the business can maximize profitability. This is accomplished by reviewing & researching billing tickets reported by customers, working within accounts receivable and with other departments to resolve the tickets, communicating resolution to customers, and logging root causes that require further analysis to prevent reoccurrence.

Requirements

• High school diploma
• Minimum 3 years in Accounts Receivable
• Proficiency in Microsoft Office applications with a focus on Excel
• Strong problem solving and analytical skills required
• Must have attention to detail with an eye for accuracy
• Strong Customer Service skills
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team player
• Ability to be assertive when reasoning and negotiating with customers
• Ability to apply fundamental accounting knowledge to daily transactions
• Ability to handle multiple assignments effectively managing time
• An aptitude to learn new computer programs
• Demonstrated communication skills (including active listening, writing, and emotional intelligence)
• Detail oriented with demonstrated administrative and organizational skills and ability to prioritize and manage multiple assignments simultaneously
• Ability to work independently with minimal direction
• Ability to maintain confidentiality, use discretion, and make sound judgment
• Ability to lift up to 25 pounds is required

Nice To Haves

• Gaming experience preferred.
• Preferred experience of Oracle EBS 12

Responsibilities

• Prioritize workflows from the ticketing system to adhere to the businesses given SLA’s
• Communicate effectively with internal and external customers (verbal and written) to provide feedback on tickets
• Perform account reconciliations and analysis to give clear solutions to problems internally and provide guidance on how to fix issues
• Review legal agreements and understand how to translate these into the multiple ERP’s to support the billers ability to input these
• Investigate problems to identify root causes and escalate these for resolutions within the business to stop reoccurrence
• Provide timely and accurate feedback to internal and external customers based on need
• Collaborate with interdepartmental teams to provide feedback on root cause
• Perform other activities as assigned
• Adhere to department policies, procedures, and expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees