Billing Customer Service Representative

Family Allergy & Asthma•Louisville, KY

just now•Hybrid

About The Position

This position offers the flexibility to work either fully onsite or remotely following training. New hire is expected to complete the training period at our Administrative Office in Louisville, KY 40245. About Family Allergy & Asthma: Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include: Allergy and asthma evaluation and treatment Environmental, food, and drug allergy testing Pulmonary function testing High-risk food challenges Sublingual immunotherapy Aspirin desensitization Food immunotherapy. Position Summary: The Billing Customer Service Representative is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Requirements

Ability to fluently speak and read English
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
Ability to communicate effectively, verbally and written, with all levels of staff and patients
High School Diploma or equivalent
Proficiency in MS Office (Excel, Word, Outlook, TEAMS) & Adobe (edits, printing, saving, routing).
2+ years of experience in medical billing.
Understanding of deductibles, copays, coinsurance, etc.
Knowledge of insurance carrier guidelines, deductibles, copays and coinsurance
Knowledge of medical terminology and coding (ICD-10 and CPT)

Responsibilities

Receive incoming phone calls from patients'/insurance carriers with EOB, patient responsibility, insurance processing/payment questions.
Provide excellent customer service by listening to patient’s concerns, reviewing their bill and/or EOB, educating the patient on their responsibility, researching, and working with billing team to reprocess claims as needed.
Resolve patient returned correspondence due to address updates.
Resolve issues without transferring calls to others.
Patient calls and ability to accept and process payments on account.
Assist in filing secondary paper claims with the ability to access insurance explanation of benefits, as needed.
Daily routing of incoming faxes and documents to specific billing staff.
Daily assistance in working reminders for the billing department.
Cross training throughout the billing department as needed.
Assisting the billing department as requested in various billing projects as requested by management.