Billing Coordinator

InStride Health

9d•$50,000 - $58,000•Remote

About The Position

InStride Health is seeking a Billing Coordinator to support front-end and back-end billing operations within their fully virtual care delivery model. This role is crucial for ensuring a seamless and compliant revenue cycle by verifying accurate service documentation, timely charge entry, and efficient insurance claim submission, tracking, and resolution. The Billing Coordinator will handle key billing tasks including charge entry, claims submission and follow-up, denial resolution, patient billing, and accounts receivable monitoring. Working with guidance from senior team members, this role will help identify patterns in billing errors and denials, contributing to efforts to improve clean claim rates, reimbursement outcomes, and overall billing accuracy. The position requires strong collaboration and communication skills to build effective relationships with care team members, cross-functional partners, families, and external stakeholders. The Billing Coordinator will also serve as a point of contact for families with insurance and billing questions, combining technical knowledge with empathy and clear communication.

Requirements

1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.
Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.
Ability to work independently on assigned tasks while seeking guidance when needed.
Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.

Nice To Haves

Bachelor’s degree in business, healthcare administration, or a related field preferred.
Previous experience in medical billing or coding.
Background in behavioral health billing.
Experience in a startup or entrepreneurial environment.
Experience running billing and claims reports to drive daily workflows.
Passion for mental health and expanding access to care.

Responsibilities

Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.
Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits.
Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.
Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.
Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.
Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.
Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.
Assist with self-pay billing, patient statement cycles, and individualized payment plans.
Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities.
Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks.
Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.
Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.
Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.