Markham-Billing Coordinator

Human Resources•Markham, ON

21h•CA$60,000 - CA$65,000•Onsite

About The Position

The Billing Coordinator is responsible for ensuring accurate and timely billing, invoicing, and account reconciliation for municipal and commercial customers. This role works closely with Operations, Customer Service, and Finance teams to verify service data, resolve billing discrepancies, and support month-end financial processes. The ideal candidate is detail-oriented, organized, and experienced with billing systems in a fast-paced operational environment.

Requirements

Previous experience in billing, invoicing, accounts receivable, or administrative support roles.
Experience with TRUX or similar ERP, billing, or operational management systems.
Strong attention to detail, accuracy, and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel.
Excellent organizational, communication, and time management skills.
Ability to manage multiple priorities and meet month-end deadlines in a fast-paced environment.

Nice To Haves

Experience in waste management, transportation, logistics, or a related industry is considered an asset.
Post-secondary education in Business Administration, Accounting, Finance, or a related field is an asset.

Responsibilities

Process and generate customer invoices in accordance with established billing procedures and schedules.
Review service tickets, work orders, and operational data to validate billing information prior to invoicing.
Maintain accurate customer billing records and supporting documentation.
Investigate and resolve routine billing discrepancies, customer inquiries, and invoice-related issues.
Assist with account reconciliations and billing adjustments as required.
Support month-end billing activities to ensure accuracy and completion within established timelines.
Collaborate with Operations, Dispatch, Customer Service, and Finance teams to ensure accurate and complete billing information.
Generate billing reports and provide administrative support related to billing activities.
Ensure compliance with company billing procedures, customer agreements, and documentation standards.
Identify billing issues and escalate complex discrepancies to appropriate stakeholders for resolution.
Assist with maintaining billing data integrity within TRUX and related systems.
Support continuous improvement initiatives related to billing processes and reporting.