Billing Coordinator

Elite Material Handling LLC • Grapevine, TX

11d • $21 - $25

About The Position

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. Elite Material Handling serves the Dallas/Fort Worth and Houston markets with material handling solutions, including forklift sales, equipment rental, warehouse equipment and racking, dock and door, and service.

The Billing Coordinator supports the service department and other teams by processing service work orders and OEM warranty claims through Softbase service software. The role includes tracking claims, following up to resolve pending claims, coordinating the return of failed parts, and helping analyze warranty-part failures. The position requires customer-service experience, strong organization and communication skills, basic accounting knowledge, and the ability to work in a fast-paced, technology-driven service environment.

The employee may be required to work overtime when assigned or required. The position involves office work with a low-to-moderate noise level and regular use of approved personal protective equipment. The employee must pass a criminal history background check and hold a valid state-issued driver’s license with a driving record acceptable to the company’s insurance carrier.

Requirements

• At least 2 years of experience in a customer-service-related environment.
• Excellent written and oral communication skills, including the ability to communicate effectively with management and internal and external customers.
• Professionalism in an office environment and on the phone.
• Ability to thrive in a fast-paced, technology-driven service environment.
• Organizational and planning skills, including the ability to prioritize and handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills and experience with Microsoft Office products, including Outlook, Excel, and Word.
• Experience with office operations and equipment, including computers or laptops, keyboards, fax machines, photocopiers, and telephone systems or cellular telephones.
• Ability to work well with others as a team player.
• Ability to work independently with little or no supervision.
• Ability to work overtime when assigned or required.
• Valid state-issued driver’s license and a DMV driving record acceptable to the insurance carrier.
• High school diploma or GED.
• Ability to pass a criminal history background check.

Nice To Haves

• Background in billing and warranty service is highly preferred.
• Mechanical or technical background is a plus.

Responsibilities

• Obtain information on OEM warranty policies, procedures, and service portals.
• Assist the service department and other departments with upcoming service bulletins, service campaigns, warranty recalls, and related matters.
• Bill warranty claims and service work orders through Softbase service software.
• Enter, review, and process warranty claims for all dealership OEMs.
• Follow up on pending warranty claims to achieve resolution, credits, or denials.
• Track warranty claims to ensure they have been submitted and warranty dollars recovered.
• Assist in analyzing returned warranty parts with responsible parties to determine the cause of failure and necessary corrective measures.
• Return failed parts to OEMs within the allotted time.
• Perform other duties as assigned by the supervisor.

Benefits

• Competitive pay with incentive opportunities.
• Full benefits package beginning on day one, including medical, dental, and vision coverage, 401(k) with match, company-paid life insurance, and disability coverage.
• Competitive paid time off and paid holidays.
• Uniform and boot allowance.
• Training and mentoring from industry experts.
• Advancement opportunities. Benefits are subject to change; official plan documents govern in the event of a conflict.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED