Billing & Contracts Administrator

National Mechanical Experts Inc.•Cornelius, NC

1d•Onsite

About The Position

National Mechanical Experts is seeking a highly organized and detail-oriented Billing & Contracts Administrator to support our growing operations team. This position is responsible for preparing customer invoices, administering service agreements, maintaining customer accounts, and ensuring accurate coordination between Operations, Dispatch, Billing, and customers. The ideal candidate enjoys working in a fast-paced environment, has excellent organizational skills, and thrives in a role that requires accuracy, communication, and collaboration across multiple departments.

Requirements

2+ years of billing, contract administration, customer account management, or related administrative experience preferred
Strong attention to detail and organizational skills
Proficient in Microsoft Excel and Microsoft Office
Excellent communication and customer service skills

Nice To Haves

Experience in HVAC, construction, mechanical contracting, or another service-based industry is a plus
Experience with FieldPoint or similar field service management software is an asset

Responsibilities

Prepare and process customer invoices, including service, project, and progress billing
Review work orders, labor entries, and purchase orders to ensure billing accuracy
Administer customer service agreements, renewals, and contract amendments
Coordinate preventative maintenance schedules with Dispatch
Maintain customer accounts, equipment records, and contract documentation
Upload invoices to customer portals and manage billing records
Generate reports and support month-end billing activities
Work closely with Operations, Dispatch, Accounting, Sales, and customers to ensure accurate and timely service delivery