Billing & Collections Specialist

Vero Networks•Denver, CO

2d•$22 - $24•Remote

About The Position

The Billing and Collections Specialist will manage customer invoicing, payments, and account reconciliations. This role ensures accurate billing, resolves discrepancies, and manages collections processes to maintain cash flow and customer satisfaction. You will collaborate with internal teams and customers to develop efficient billing processes in a fast-paced start-up environment. This role is also responsible for preserving ongoing data integrity within Vero’s primary billing system.

Requirements

Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
Minimum 1-3 years of experience.
Strong organizational skills with attention to detail and accuracy.
Proficiency in financial software (e.g., QuickBooks, NetSuite) and Microsoft Excel.
Excellent communication and customer service skills.
Ability to manage multiple tasks and meet deadlines in a dynamic environment.
Detail Oriented
Time Management
Communication
Customer Service

Nice To Haves

Experience in telecommunications, ISP, or subscription-based services.
Experience working within a centralized billing platform or customer account management system.

Responsibilities

Prepare, review, and send accurate customer invoices in a timely manner.
Maintain and update billing records in the system.
Collect and post payments as received via check, ACH and credit card
Contact customers with overdue balances and pursue payment.
Resolve payment discrepancies promptly.
Reconcile customer accounts to ensure accuracy and completeness.
Serve as the primary point of contact for billing inquiries, providing excellent customer service.
Communicate payment terms, policies, and account statuses clearly and professionally.