Billing & Collections Specialist

CommandLink

7h • $45,000 - $60,000

About The Position

CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections, and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.

Requirements

• Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections.
• Strong understanding of billing and collections policies and procedures.
• Experience with processing circuit and service disconnect requests.
• Experience working with billing systems, NetSuite, and/or other similar platforms.
• Proficient in Microsoft Excel; ability to manipulate and analyze data sets.
• Excellent written and verbal communication skills.
• Strong conflict-resolution and problem-solving skills.
• Exceptional attention to detail.
• Strong time management skills with the ability to prioritize and multitask.
• Team player with respect for colleagues and customers with a collaborative mindset.
• Willingness to assist with additional tasks if/when the need arises.
• Ability to embrace and recommend change and provide new ideas.
• Passion for fast-paced, rapid growth, startup environment.
• Ability to work US Eastern hours preferred

Nice To Haves

• Experience working with a telecom and/or IT services company preferred.
• Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred.
• Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred.

Responsibilities

• Promote company core values and foster positive relationships with customers.
• Manage billing email inbox, including responding to customer billing inquiries and change requests.
• Process and post paper checks, deposits, and electronic payments.
• Manage service disconnects, customer success, and billing cases within the CommandLink Platform.
• Monitoring overdue accounts and conduct proactive collection calls as necessary.
• Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles.
• Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions.
• Manage collections escalations including coordination with outside collection agencies and legal teams as needed.
• Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.
• Track and report on customer billing, cases, and payment activity, identifying trends and risks.
• Analyze billing and collections procedures, identify opportunities for continuous improvement.
• Document billing and collections processes to support team training and scalability.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree