Customer Service - Billing Clerk

Aston Carter•Reno, NV

2d•Onsite

About The Position

The Billing Clerk manages the complete billing cycle, from preparing accurate customer quotes to issuing timely invoices and credit memos. This role maintains up-to-date customer records, resolves billing-related inquiries, and supports financial operations through precise data entry, document management, and responsive customer service. Working closely with supervisors, managers, and other departments, the Billing Clerk helps ensure smooth billing cycles, accurate revenue capture, and high levels of customer satisfaction.

Requirements

Strong data entry skills with the ability to input detailed and accurate shipment quote information.
Exceptional attention to detail, especially when preparing quotes and invoices where every aspect of a shipment must be included.
Experience with billing, invoicing, or accounts receivable processes in a business environment.
Proficiency with Microsoft Office, with particular emphasis on email as a primary communication tool with customers.
Customer service skills, including the ability to handle billing-related inquiries professionally and effectively.
Ability to work collaboratively with logistics, transportation, and customer service teams.
Strong organizational skills to manage multiple billing tasks and maintain accurate records.
High School diploma or GED equivalent.

Nice To Haves

One year of business billing experience is preferred.
Experience in the transportation or logistics industry is a plus.
Experience in medical billing, transportation billing, or logistics-related invoicing is beneficial.
Familiarity with billing collections and collections-focused customer service is an advantage.
Comfort working with accounts receivable processes and billing collections activities.
Ability to learn internal systems and procedures quickly and cross-train between roles.
Positive, pleasant, and friendly demeanor with a strong focus on effort and attitude.
Alignment with values such as doing the right thing, caring about co-workers and customers, and pursuing progress.

Responsibilities

Manage the billing process from start to finish, including preparing, verifying, and issuing invoices and credit memos.
Input detailed and accurate shipment quote information into the billing system, ensuring every aspect of a shipment is included in the quote.
Calculate amounts owed by customers based on shipment details, services provided, and applicable charges.
Verify charges for accuracy prior to invoicing and correct any discrepancies in a timely manner.
Generate and send invoices and credit memos to customers via mail or email according to established procedures and timelines.
Maintain accurate and current customer records, including billing information, contact details, and account status.
Respond to and resolve billing-related inquiries from customers in a professional and customer-focused manner.
Support accounts receivable and billing collections activities as needed to help ensure timely payment and account resolution.
Collaborate with logistics, transportation, customer service, and other internal teams to obtain and validate information required for accurate billing.
Use Microsoft Office tools, particularly email, to communicate efficiently with customers and internal stakeholders.
Assist with document management related to billing, including organizing, updating, and storing billing documents and records.
Contribute to a positive team culture by demonstrating a pleasant, friendly, and cooperative attitude in daily interactions.
Follow established billing procedures and internal controls to support accurate financial reporting.
Participate in cross-training opportunities to learn additional roles and processes within the department.
Demonstrate strong attention to detail and a commitment to doing the right thing in all billing and customer interactions.