Billing Associate - Pasadena, TX

Bureau Veritas•Houston, TX

2d•Hybrid

About The Position

The Billing Associate (Local Biller) is responsible for accurate and timely billing, maintaining client communications, and ensuring prompt payment for billed services. The position handles billing activities for assigned locations, submits invoices, monitors outstanding accounts, resolves invoice issues with clients, and keeps accurate billing records. It also supports billing performance improvement, revenue recovery, and price-leakage initiatives, while responding to billing inquiries and escalating issues when necessary. The role contributes to a collaborative team environment by assisting teammates with difficult contacts, coordinating with supervisors and other departments on workload and department-wide issues, and participating in regular meetings. The position is hourly, with a minimum of 40 hours per week; hours may vary depending on workload. The schedule is hybrid and requires some travel to local Bureau Veritas offices in the region as necessary.

Requirements

Two-year degree or equivalent work-related experience, preferably in billing, collections, or accounts receivable.
Three years of experience in a fast-paced office environment.
Proficiency with Microsoft Excel.
Detail-oriented, articulate, and motivated to support financial results and accurate, timely client billing.
Strong problem-solving skills.
Strong written, verbal, and electronic communication skills.
Excellent presentation and listening skills.
Ability to work independently and proactively in a dynamic work environment.
Personable approach and ability to respond positively to workplace challenges.
Ability to quickly assess opportunities or problems and develop creative, innovative solutions.

Responsibilities

Handle billing activities for assigned locations.
Process and submit customer invoices within the same day.
Maintain customer billing communications and interactions.
Monitor accounts with outstanding debts.
Contact clients to resolve invoice issues and determine payment status.
Maintain accurate records and report on billing activities.
Escalate billing issues to the manager and internal support teams as necessary.
Respond promptly to billing inquiries from Leaders, Coordinators, and KAMs.
Assist Regional Billers with price-leakage and revenue-recovery initiatives.
Monitor billing KPIs and drive performance improvements, including reducing completed work in process (WIP) not invoiced for more than three days, minimizing WIP accruals by billing throughout the month, reducing aged WIP, eliminating $0 proformas, and improving billing accuracy.
Proactively assist teammates with difficult contacts and cooperate with supervisors and other departments to manage department-wide issues and workload.
Contribute to a collaborative management process through regular meetings.

Benefits

Medical, dental, and vision coverage, eligible from the first day of employment.
Company-matched retirement plan.
Paid time off and company holidays.
Life insurance and accidental death and dismemberment (AD&D) coverage.
Paid parental leave of up to 10 weeks for pregnancy.
Short-term and long-term disability coverage.
Optional life insurance and pet insurance.
Employee Assistance Program (EAP) and Total Wellbeing Lifestyle Programs.
Tuition assistance and/or professional development.
Employee discounts.