Billing Associate - Pasadena, TX

Benelux•Houston, TX

2d•Hybrid

About The Position

The Billing Associate (Local Biller) is responsible for accurate and timely billing, maintaining client communications, and ensuring prompt payment for billed services. The role handles billing activities for assigned locations, submits invoices, follows up on outstanding debts, resolves invoice issues, maintains records, and supports billing performance and revenue recovery initiatives. The position is hybrid, with some travel to local Bureau Veritas offices in the region as needed, and reports to the North America Billing Manager (Commercial Ops). It is hourly, with a minimum of 40 hours per week; hours may vary depending on workload. There are no direct reports.

Requirements

Two-year degree or equivalent work-related experience; experience in Billing, Collections, or Accounts Receivable is preferred.
Three years of experience in a fast-paced office environment.
Proficiency with Microsoft Excel.
Detail-oriented and articulate, with a passion for driving financial results and supporting accurate, timely client billing.
Strong problem-solving skills.
Strong written, verbal, and electronic communication skills.
Excellent presentation and listening skills.
Self-starter able to work independently and proactively, with a personable approach and the ability to respond positively to a dynamic work environment.
Ability to quickly assess opportunities or problems and respond with creative, innovative ideas and solutions.

Nice To Haves

Work-related experience in Billing, Collections, or Accounts Receivable.

Responsibilities

Manage all billing activities for assigned locations.
Process and submit invoices to customers on the same day.
Maintain customer billing communications and interactions.
Monitor accounts with outstanding debts.
Contact clients to resolve invoice issues and obtain payment status.
Maintain accurate records and report on billing activities.
Escalate billing issues to the manager and internal support teams as necessary.
Respond promptly to billing inquiries from Leaders, Coordinators, and KAMs.
Assist Regional Billers with price leakage and revenue recovery initiatives.
Monitor billing KPIs and drive performance improvements, including reducing completed WIP not invoiced for more than three days, minimizing WIP accruals through linear billing throughout the month, reducing aged WIP, eliminating $0 proformas, and improving billing accuracy.
Contribute to a positive team environment, proactively assist teammates with difficult contacts, and cooperate with supervisors and other departments to manage issues and workload.
Contribute to a collaborative management process through regular meetings.