DIT - Billing and Sales Representative (NB)

Connex Telecommunications Inc.

15h • CA$16 • Hybrid

About The Position

DependableIT is seeking dedicated Billing and Sales Representatives to join their growing Outsourcing company. The role involves supporting Internet, Digital Phone, and Cable TV subscribers over the phone, resolving billing issues, and identifying sales opportunities such as package upgrades, bundling services, or selling new services. The company emphasizes a fun and supportive work environment with a commitment to employee development and coaching.

Requirements

• Stellar attendance and punctuality are a must
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Comfortable with technology, the Internet, Windows, and competent typing skills
• Ability to successfully employ de-escalation strategies
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
• Availability to be scheduled between 8am and 9:30pm Mon-Sun

Nice To Haves

• Hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
• Work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
• Support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Responsibilities

• Provide exceptional customer service and problem solving by responding to Inbound calls
• Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
• Identify where sales can be made, and push for sales on billing calls
• Ability to work from home
• Be an active listener who can show empathy and patience in a non-scripted environment
• Resolve customer inquiries
• Work in a fast paced, high volume, environment
• Be comfortable with change
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

Benefits

• An Amazing Team of Coworkers and Support Staff
• Fun Work Culture that Appreciates You
• Medical, Dental and Vision Benefits after 6 Months
• Career Advancement - We promote from within; advance your career through your actions!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed