DIT Billing and Sales Representative (AB)

Connex Telecommunications Inc.

15h • Hybrid

About The Position

DependableIT is a growing Outsourcing company seeking dedicated Billing and Sales Representatives to drive sales and provide excellent customer service. You will support Internet, Digital Phone, and Cable TV subscribers over the phone, resolving billing issues and identifying opportunities to upgrade packages, bundle services, or sell new services. The ideal candidate is growth-oriented, committed to continuous learning, and fosters a positive, collaborative team environment.

Requirements

• Stellar attendance and punctuality are a must.
• Minimum 1-year customer service experience preferred.
• Ability to receive and implement ongoing feedback / coaching.
• Exceptional customer service and interpersonal phone etiquette skills.
• Comfortable with technology, the Internet, Windows, and competent typing skills.
• Ability to successfully employ de-escalation strategies.
• Strong oral/written communication skills.
• Must be results-oriented.
• Motivated to be a consistent performer.
• Availability to be scheduled between 8am and 9:30pm Mon-Sun.
• Legally able to work in Alberta, Canada.
• Candidates should not be convicted of a criminal offense for which a pardon has not been received.

Nice To Haves

• Hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness.
• Works to drive limitless improvement and innovation, while sharing ownership and leading by example at every step.
• Supports, values, and respects every team member with open communication, equal opportunity and positivity to achieve goals together.

Responsibilities

• Provide exceptional customer service and problem-solving by responding to inbound calls.
• Assist with billing calls, including resolving billing issues, clarifying charges, and facilitating payments.
• Identify sales opportunities during billing calls and actively pursue sales.
• Work from home.
• Act as an active listener, demonstrating empathy and patience in a non-scripted environment.
• Resolve customer inquiries.
• Work in a fast-paced, high-volume environment.
• Be comfortable with change.
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of issues, and provide resolutions.
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction.

Benefits

• An Amazing Team of Coworkers and Support Staff
• Fun Work Culture that Appreciates You
• Medical, Dental and Vision Benefits after 6 Months
• Career Advancement - We promote from within; advance your career through your actions!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed