Billing and Data Specialist

American Nurses Association ANA • Silver Spring, MD

19h • $45,000 - $55,000 • Hybrid

About The Position

The American Nurses Enterprise (ANE) is seeking a detail-oriented Billing and Data Specialist to support accurate billing, payment application, account reconciliation, and customer service across the ANA Enterprise. In this role, you will perform financial calculations related to goods and services; support accounts payable, accounts receivable, revenue operations, and general business functions; resolve customer and vendor discrepancies; and assist with information system updates, pricing discrepancy resolution, and ad hoc projects. You will also support advanced accounting activities such as journal entries, batch entries, cost allocation, account reconciliation, and preparation of outgoing bills. The ideal candidate will bring strong analytical skills, attention to detail, and a commitment to timely and accurate customer service. This position will help ensure business records are properly maintained, invoices are accurately processed, account activity is reconciled, and internal and external customer inquiries are handled with professionalism. Join the American Nurses Enterprise (ANE) and be part of a mission-driven team working to build a healthier world through The Power of Nurses™. Our goals are to elevate the profession of nursing globally, evolve nursing practice to improve health and health equity, and ensure the professional success of nurses. Our core values—Trusted, Inclusive, Innovative, and Empowered—guide everything we do. We are committed to creating a supportive, collaborative workplace where employees can thrive and grow their careers.

Requirements

• Associate degree in Accounting or equivalent work experience required
• Strong customer service, communication, and telephone skills.
• Strong analytical, organizational, and problem-solving skills, with experience using Excel spreadsheets.
• Ability to respond to a high volume of customer calls and emails daily.
• Ability to track and account for client account balances.
• Strong attention to detail.
• Excellent interpersonal skills and ability to develop and maintain healthy inter-departmental working relationships.

Nice To Haves

• Bachelor's degree preferred.
• Experience in association accounting and/or accounts receivable is highly desirable.
• Solid general knowledge of computer systems including Personify and databases, including Microsoft Office.

Responsibilities

• Prepare invoice requests and apply payments timely and accurately across the three ANA Enterprise entities.
• Receive and create batches for incoming payments and correctly apply them to open invoices or create new invoices if necessary.
• Process checks through remote deposit for payments received by mail.
• Monitor AR Inbox daily and respond to internal and external customer inquiries and requests.
• Monitor Member Tier 2 Inbox (Escalated financial requests) daily and respond to internal and external customer inquiries and requests.
• Monitor and complete internal financial system requests.
• Conduct collection calls, follow up on past-due accounts, and update the AR aging report.
• Review monthly past due receivables list with no email addresses, obtain email addresses from program staff or customers and update customer profile.
• Research and resolve customer file issues and discrepancies.
• Complete vendor request forms, vendor portal setup, and update customer vendor request tracking sheet.
• Perform other duties and support special projects as assigned.

Benefits

• 401(k) retirement contributions of up to 7%
• Generous PTO
• The week off between December 25 and January 1
• Personal days
• 11 paid holidays
• Excellent health/medical benefits
• Commitment to career development and advancement through internal and external learning programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree