BILLING AND COLLECTIONS SPECIALIST

Slocum Dickson Medical Group•Town of New Hartford, NY

8h•$18 - $27•Onsite

About The Position

Under the Supervision of the Revenue Cycle Manager, this position is responsible for providing comprehensive account follow-up and collection services for patient balances. This role works directly with patients to resolve billing questions, identify and address account issues, collect and process payments, and establish appropriate payment arrangements.

Requirements

High school diploma or equivalent.
Previous experience in medical billing, patient accounts, collections, healthcare revenue cycle, or a related field.
Strong customer service and communication skills.
Excellent attention to detail and organizational skills.
Ability to handle confidential financial and patient information appropriately.
Ability to work independently while also collaborating effectively with a team.
Ability to prioritize and manage multiple accounts and follow-up activities.

Nice To Haves

Knowledge of medical insurance, patient financial responsibility, deductibles, copayments, coinsurance, and non-covered services.
Experience with pre-service financial clearance or patient estimates.

Responsibilities

Review and follow up on individual patient account balances to promote timely resolution and collection.
Contact patients regarding outstanding balances and explain account activity, insurance processing, and patient financial responsibility.
Research and resolve billing questions, discrepancies, and account concerns.
Review account history, insurance payments, adjustments, denials, and remaining patient balances to determine appropriate follow-up.
Document all patient contacts, collection activity, account research, and payment arrangements accurately in the practice management/EHR system.
Make outbound calls and utilize written and electronic communication to follow up on outstanding balances.
Establish and monitor approved patient payment plans in accordance with organizational policies.
Perform other office duties as assigned.
Attend meetings as requested.
Work overtime when required.
Adhere to the policies and procedures of SDMG including incident reporting.
Comply with established SDMG attendance policy.
Provide proper notification for absences and scheduled time off in accordance with SDMG policy.
Be knowledgeable of individual responsibilities and duties pertaining to SDMG safety/emergency preparedness including emergency codes.
Demonstrate knowledge of proper body mechanics to be used in the work setting.
May be exposed to hazardous drugs.
Attend OSHA and annual training upon initial employee orientation and annually thereafter.
Perform other duties as assigned as determined by the needs of the Business Office.