Billing and Collections Specialist

Knightscope • Sunnyvale, CA

3d • $55,000 - $65,000 • Remote

About The Position

Knightscope is looking for a detail-oriented Billing & Collections Specialist to join our finance operations team. In this role, you'll own the billing lifecycle for a portfolio of client accounts — from generating accurate, contract-compliant invoices to driving timely collections and resolving discrepancies before they become bigger problems. You'll work closely with contracts, sales, and account management teams to keep billing aligned with evolving contract terms, rate changes, and renewal timelines. This is a great fit for someone who thrives on accuracy and organization, is comfortable navigating complex contract language, and enjoys being the person who catches issues before they escalate. You'll have real ownership over your book of business and will play a key role in keeping revenue flowing smoothly and predictably.

Requirements

• 2–5 years of experience in billing, collections, or accounts receivable, ideally in a contract-driven or B2B/government client environment
• Proficiency with ERP/accounting systems (NetSuite preferred) and strong Excel skills
• Experience interpreting contract language as it applies to invoicing and rate changes
• Excellent organizational skills and ability to manage a large, active client portfolio
• Strong written and verbal communication skills
• High attention to detail and a track record of accuracy under deadline pressure

Responsibilities

• Prepare and issue accurate client invoices in accordance with contract terms, including rate escalations (e.g., CPI-based increases), amendments, and renewal schedules
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies (under/overbilling, missing documentation, expired terms)
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries in a timely, professional manner

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed