Billing and Collections Manager

AGG Careers • Atlanta, GA

1d • Onsite

About The Position

Arnall Golden Gregory is creating a new leadership position to own the execution of the firm’s revenue cycle from prebill through cash realization. This is not a caretaker role. The Billing and Collections Manager will lead a team of ten across two offices, set the standards the firm bills to, and drive measurable improvement in invoice quality, days-to-bill, days-to-cash, and aged accounts receivable — while the firm modernizes its financial systems. We are looking for a working manager — someone comfortable leading the function and holding attorneys accountable to policy, and equally comfortable opening a prebill, diagnosing an e-billing rejection, or reconstructing a billing-to-payment audit trail when a client account demands it.

Requirements

• Seven or more years of progressively responsible legal or professional-services billing, collections, and accounts receivable experience.
• Three or more years of direct people management, including performance management of a multi-person team.
• Command of law-firm billing practice: prebill workflow, complex and split billing, task-based billing, LEDES formats, alternative fee arrangements, trust and retainer application, and write-off controls.
• Command of commercial collections in a professional-services environment — aging analysis, escalation practice, payment arrangements, and direct client and partner conversations about balances.
• Working proficiency with e-billing platforms and client vendor portals, and with resolving rejections, reductions, and appeals.
• Advanced Excel, the ability to build and audit billing and receivables analyses independently, and proficiency in an enterprise time-and-billing or practice management system and its reporting tools.
• A demonstrated ability to set standards, hold professionals accountable, and conduct difficult conversations with attorneys and clients with composure.
• Bachelor’s degree in accounting, finance, business, or a related field, or equivalent relevant experience.

Nice To Haves

• Am Law 200 or comparable multi-office law firm experience.
• Direct experience with Fulcrum, Aderant, or Elite, and with e-billing middleware such as eBillingHub or BillBlast.
• Experience leading a billing-system implementation, conversion, or major workflow redesign, including data remediation and user acceptance testing.
• Experience administering outside counsel guidelines for sophisticated institutional clients, and reporting capability beyond Excel such as Power BI.
• CPA, CLM, or comparable credential, or law firm financial management coursework.

Responsibilities

• Own the billing cycle end to end, including the billing calendar, prebill distribution and return, invoice generation, complex and split billing, e-billing submission across client portals, and the accuracy and timeliness of every invoice the firm issues.
• Ensure invoice quality and guideline compliance by aligning invoices to engagement letters, fee arrangements, and client outside counsel guidelines (coding, timekeeper eligibility and rates, staffing restrictions, expense rules) to prevent rejections.
• Manage the collections program for assigned portfolios, including calling and correspondence, dunning cadence, promise-to-pay tracking, and monthly aging analysis by client, matter, practice group, and responsible attorney, delivered with a prioritized action plan.
• Enforce prebill and time-entry discipline by attorney by attorney, with escalating follow-up and clear escalation of chronic delinquency.
• Handle escalated disputes and payment arrangements, including client billing disputes, deductions, and appeals, plus structured payment plans within delegated authority and recommendations on credit and matter holds.
• Manage the team of ten people, including a supervisor and a specialist, by assigning portfolios, setting productivity and quality standards, coaching and performance management, cross-training, and building bench strength.
• Develop and maintain written policies and desk procedures, segregation of duties over invoice release, adjustments, and write-offs, and ensure audit-ready documentation.
• Drive process and system improvement through workflow redesign, data-quality remediation of billing setup, automation of manual steps, and user acceptance testing and rollout of billing and e-billing changes.
• Report to the firm’s revenue leadership and partner closely with the practice groups, new business intake, reporting and analytics, and Information Technology.

Benefits

• Real scope: a ten-person team, firmwide policy ownership, and direct engagement with partners and institutional clients.
• Opportunity to be part of an active financial systems modernization.
• Reports into revenue leadership with visibility to the firm’s Chief Financial Officer.
• Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager