Billing and Claims Support Representative

Talkspace • New York, NY

5d • Remote

About The Position

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. We are looking for an experienced Billing and Claims Support Representative to join our Customer Support team. This role would be responsible for organizing and processing claims into the database while maintaining accurate records of all claims and invoices processed. We are looking for someone who has experience ensuring the accuracy and efficiency of claims processing and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

Requirements

• Bachelor's degree in accounting, finance, or related work-experience.
• 1+ year of experience with electronic claims processing and/or billing software required.
• Proficient in Microsoft Office (especially Excel).

Nice To Haves

• 2+ years of experience in billing and accounting is preferred.
• Healthcare experience, experience with medical billing codes and terminology is preferred.
• Experience working in a provider's office or health insurance company

Responsibilities

• Organize and process claims into our database, ensuring accuracy and efficiency.
• Maintain accurate records of all claims and invoices processed.
• Support a streamlined process for efficient and accurate billing.
• Work closely with internal team members to resolve billing issues and ensure timely reimbursement for Talkspace.
• Ensure compliance with relevant laws, regulations, and policies related to claims and billing.
• Communicate effectively with team members and other departments.
• Performs other related duties as assigned.

Benefits

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level