Billing Analyst

Western & Southern Financial Group • Fremont, MI

4d • Onsite

About The Position

Processes incoming premium payments and reviews payment discrepancies including items rejected by policyholder's financial institutions. Processes ACH transactions (Automated Clearing House), credit card, and loan payments and responds to other inquiries related to these categories. Responds to inquiries relating to Accounting Category Work, i.e., Billing, Group Billing, etc. Responses are typically made in writing. At times telephone responses are necessary depending on the urgency of the inquiry.

Requirements

• High School Diploma - Required
• Demonstrated quality and customer focus.
• Proven ability to do research and be analytical with excellent judgment, problem solving, decision-making and follow-through skills.
• Proven ability and accuracy in analyzing/summarizing detailed information.
• Demonstrated excellent communication skills with the ability to express ideas and concepts clearly.
• Proven ability to work in a multi-task environment.
• Knowledge of OnBase.
• Knowledge of Mainframe.
• Knowledge of LipGloss.
• Knowledge of Microsoft Word.
• Knowledge of Excel.

Nice To Haves

• LOMA courses a plus - Preferred
• 2-plus years' experience with Gerber Life products and procedures. - Preferred
• 2-plus years' experience writing letters/emails. - Preferred

Responsibilities

• Researches and answers inquiries by policyholders in regards to billing and payment concerns.
• Researches and applies premium and loan payments, i.e. policyholder intent.
• Processes enrollments in ACH and answers inquiries.
• Processes enrollments in Credit Card and answers inquiries.
• College Plan review - Tax form review and payment application.
• Workflow/System analysis and cost savings opportunities.
• Performs other duties as assigned.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED