Billing Analyst (Hybrid, Bay Area)

Zūm•Redwood City, CA

2d•$89,000 - $114,000•Hybrid

About The Position

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Requirements

3+ years of experience in dispatch, school operations, transportation coordination, or a billing support role within a transportation or logistics environment – operational experience is the most important qualification for this position
The ability to interpret route and ridership data with a critical eye – a working instinct for what accurate, complete transportation data should look like and the judgment to identify when something requires further investigation before an invoice is built
Exceptional attention to detail and organizational discipline – the ability to manage a multi-account billing portfolio across concurrent monthly cycles without allowing deadlines or open items to be missed
Proficiency in spreadsheet applications and data management tools – including data extraction, lookup functions, and the preparation of structured billing templates from raw operational data
Foundational familiarity with an ERP or billing platform (NetSuite, QuickBooks, or equivalent) – specific NetSuite training will be provided; comfort with structured data entry and system navigation is required
Clear, professional written communication – the ability to document billing discrepancies, adjustment rationale, and account notes accurately and concisely
A strong sense of personal accountability and deadline orientation – the monthly billing cycle operates on fixed dates and the team and its district clients depend on consistent, on-time execution

Nice To Haves

Billing support experience in a field services or logistics environment, where invoices are built from operational activity data
Familiarity with multi-entity or cost-center billing structures requiring separate line-item invoice breakdowns
Experience in both a structured corporate billing environment and a smaller or growth-stage organization
Comfort building or improving billing templates and record keeping systems with limited existing infrastructure

Responsibilities

Extract monthly billing data from the Zum portal for all assigned accounts on Day 1 of each billing cycle, in accordance with the established billing calendar
Conduct a structured validation of portal data against Operations adjustment submissions for each account – identify, document, and escalate discrepancies prior to initiating any invoice build
Apply account-specific contract rules to validated billing data, including contracted rate structures, budget code assignments, campus-level invoice allocations, and any special handling requirements defined in the account billing brief
Prepare invoices in NetSuite for each assigned account using fully validated billing data, ensuring all line items, amounts, and billing entities are accurate prior to submission for approval
Submit completed invoices to the Manager and operations stakeholders for review and formal approval – no invoice may be issued without documented approval on file
Issue approved invoices to the designated district accounts payable contacts via NetSuite on or before Day 8 of each monthly billing cycle
Provide billing data, supporting documentation, and account context to the Sr. Manager in support of dispute investigations as required
Maintain organized, complete billing records for all assigned accounts, including issued invoices, source data, ops adjustment submissions, and any documentation related to billing exceptions or adjustments
Identify and escalate recurring data quality issues or systemic patterns in Operations adjustment submissions to the leadership for upstream process review