Billing Analyst 1

CoServ•Denton, TX

5h•Onsite

About The Position

The Billing Analyst 1 will process the cycle and final billing for electric and gas services, which impact customer’s/member’s utility accounts.

High School Diploma or G.E.D equivalency.
Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience
Must have strong organizational skills and be able to support multiple tasks.
Must be able to work independently and be a self-starter.
Must have strong communication skills, both written and verbal.
Must possess personal computer skills and be proficient with Microsoft Suite office products and CIS software.
Knowledge of basic mathematics.
Must have typing skills of a minimum of 45 WPM.
Ability to work independently, with minimum supervision, and in a team environment.
Ability to work under strict deadlines and have strong problem-solving and analytical skills.
Must have and maintain a valid Texas driver's license.

Import/export meter reading files from meter reading system, AMI Command Center or Meter Data Management system.
Conduct quality assurance reporting on all Cycle and Final bills.
Complete connect, meter change, stuck meter and miscellaneous service orders and adjust account and/or add appropriate fees, if applicable.
Calculate and process account adjustments including manual and/or batch files.
Process miscellaneous fee adjustments as submitted by departments.
Note accounts and complete Customer Care & Billing (CCB) requested tasks.
Ensure accuracy and integrity of charges billed to customers.
Update and maintain documented daily checklists and job procedures.
Perform NISC CCB Testing, as needed.
Understand/explain capital credits, as needed.
Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Assists with miscellaneous accounts receivable billing.
Attend approved professional training conferences, seminars, and workshops.
Attend advisory committee meetings to assist Billing Analyst Supervisor, as needed.
Cross-train on different aspects/duties within the Billing department.
Continued knowledge of utilities industry.
Attend safety meetings involving safe office procedures
Performs other duties and activities as directed.