Billing Analyst

SPS Commerce • Minneapolis, MN

2d • $24 - $29 • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Billing Analyst is a member of the Finance team and supports core execution across the Order-to-Cash lifecycle, ensuring accurate billing through contract updates, credits posting, usage processing, and customer changes that directly impact revenue. This role performs level 2 operational review of billing requests originating throughout the organization, validating accuracy, policy compliance, SOX alignment, and feasibility before changes are executed in the billing system. Analysts demonstrate strong ownership, system literacy, and sound judgment while managing high-volume operational workflows and identifying inefficiencies across billing and contract processes. The role provides critical operational stability and insight that enables reliable revenue reporting, downstream analysis, and informed decision-making across the organization.

Requirements

• Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience
• 2+ years experience in billing, order-to-cash, revenue operations, or finance operations.
• Strong analytical ability to identify discrepancies, validate complex data, and assess downstream financial impact.
• Hands-on experience using ERP and/or CRM systems for transaction validation, reconciliation, and problem investigation.
• Demonstrated experience performing level 2 reviews/validations and resolving inquiries within policy and control frameworks.
• Proficiency with Excel (pivot tables, lookups) or equivalent tools, plus effective cross-functional communication and collaboration skills.
• Exposure to controlled billing processes, audit requirements, or adherence to internal operational policies.
• Experience with contract lifecycle updates, credits, invoicing, or usage-based billing workflows.
• Familiarity with ERP and CRM systems for transaction validation, cross-system checks, and exception resolution.
• Experience identifying workflow inefficiencies and contributing to process improvements or documentation updates.
• Experience partnering with Customer Success, Sales, Finance, or Billing Support teams to resolve operational inquiries.

Responsibilities

• Process contract updates, credits, usage imports, invoice updates, and customer changes with a high degree of accuracy and timeliness.
• Perform cross-system data validation across ERP and CRM platforms to ensure completeness, consistency, and readiness for execution.
• Conduct level 2 review and validation of billing update requests from partner teams, confirming contractual accuracy, policy compliance, and operational feasibility prior to system changes.
• Research and resolve billing exceptions using structured, independent analysis, escalating complex or systemic issues as appropriate.
• Identify inefficiencies, recurring issues, or control gaps within workflows and propose improvement opportunities related to process, documentation, or controls.
• Maintain billing documentation and adhere to established operational controls and audit requirements.
• Support ad-hoc reporting and data requests through accurate data pulls, validation, and clear operational summaries.
• Partner closely with Billing Support, Customer Success, Sales, and Finance teams to provide reliable operational guidance and resolution of billing-related inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level