Billing & Accounts Receivable Specialist

Bildon • Plymouth, MI

5d • Onsite

About The Position

We’re looking for a confident, customer-focused Billing & Accounts Receivable Specialist to support our customers and service team. This role combines accounts receivable, billing, invoicing, customer service, and payment follow-up. You’ll communicate with customers throughout the day, send invoices and statements, follow up on outstanding payments, and help research and resolve billing questions or issues.

Requirements

• Customer service, billing, AR, or collections experience
• Strong ability to communicate effectively via phone and email with customer and internal teams
• Comfortable asking customers for payment and following up
• Strong problem-solving and organizational skills
• Experience with Excel and Microsoft office suite
• Experience with billing and invoicing procedures
• You are dependable and thrive working in a team environment

Nice To Haves

• Warranty experience a plus!
• Previous service industry or related experience a plus (HVAC, Foodservice, Etc…)

Responsibilities

• Own inbound and outbound customer phone calls and emails relating to Billing and Accounts Receivable functions
• Deliver exceptional customer service, maintaining strong relationships while collecting payment via phone and email
• Send invoices and statements, often utilizing customer billing portals
• Process credit card payments and verify customer billing information
• Research and resolve billing or invoice issues
• Work with service, dispatch, parts, warranty, and accounting teams
• Maintain accurate customer records and documentation

Benefits

• Medical and Dental Benefits
• Life Insurance
• PTO
• 401k & Company Match
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed