Billing & Accounts Receivable Specialist

DNSFilter

1d • Hybrid

About The Position

DNSFilter is seeking a Billing & Accounts Receivable Specialist to be the primary contact for customer billing inquiries. This role involves managing the Zendesk billing inbox, resolving routine requests, and supporting the Finance team with day-to-day customer-facing tasks. The ideal candidate is detail-oriented, proficient with multiple systems, and possesses strong professional communication skills. They will collaborate with senior team members to escalate complex issues. This position is suitable for individuals experienced in fast-paced, hyper-growth SaaS startup or scale-up environments.

Requirements

• 3–4 years of experience in a billing, customer support, or operations role.
• Strong written communication skills with a professional, clear, and friendly tone.
• Comfort working across multiple platforms simultaneously (training will be provided on specific tools).
• Attention to detail and ability to follow documented processes consistently.
• Ability to exercise judgment on when to resolve independently vs. escalate.
• Ability to work hours overlapping with ET hours
• Must be eligible to work in the region of hire without sponsorship from an employer now and/or in the future

Nice To Haves

• Experience with Netsuite, Zendesk, Chargebee, Salesforce, or similar billing/support platforms.
• Familiarity with SaaS subscription billing models.
• Experience in a B2B environment.

Responsibilities

• Monitor and manage the Zendesk billing inbox, responding to customer tickets promptly and accurately with follow up as needed.
• Resolve routine billing inquiries including: sending copies of invoices, updating billing addresses or contact information, answering general billing and payment questions, and directing customers to self-service resources where applicable.
• Identify and escalate more complex issues (e.g., disputed charges, subscription discrepancies, refund requests) to senior billing team members.
• Flag recurring ticket patterns or potential systemic issues (e.g., bugs introduced after product updates) for broader resolution.
• Upload invoices into enterprise customers’ payment portals on their required schedule.
• Ensure accuracy and timeliness of uploads to prevent payment delays.
• Complete vendor/supplier forms received from the Sales team or directly from clients.
• Coordinate with internal teams to gather required information as needed.
• Apply customer payments (ACH, wire, check, credit card) to open invoices in NetSuite/Chargebee accurately and timely.
• Research and resolve unapplied cash, short payments, and overpayments; coordinate with customers on remittance details.
• Assist with AR aging review and follow-up on past-due accounts under guidance of senior billing/AR staff.
• Generate, review, and issue invoices, credit memos, and adjustments in accordance with contract terms and company policies.
• Reconcile billing data between CRM, billing system (Chargebee), and ERP (NetSuite) to ensure subscription and revenue accuracy.
• Support proration, true-ups, and mid-term contract changes as directed.
• Assist with month-end AR close tasks, including invoice cutoff, deferred revenue support schedules, and reconciliations.
• Help prepare AR-related schedules and documentation for internal review and external audits.
• Verify customer tax exemption certificates and ensure proper setup in Anrok/Chargebee.
• Flag potential sales tax or revenue recognition issues to senior team members.
• Follow established internal controls over billing, cash application, and customer master data changes.
• Maintain organized records of customer communications, approvals, and supporting documentation for audit readiness.
• Assist with ad hoc billing operations tasks as assigned.
• Contribute to maintaining and updating internal documentation in Confluence.
• Participate in team meetings and training to build billing operations knowledge over time.

Benefits

• Pathway to promotion to additional organizational positions and responsibilities based upon results and performance, not just time in the chair.
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Paid company-wide week off at the end of each year
• Flexible Vacation Policy
• Awesome company swag
• Full medical, dental, and vision benefits for US, UK, and Canada-based employees
• Full short-term disability and life benefits; available long-term disability
• Retirement savings account options with vested company matching for qualifying employees
• In-person annual gatherings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed