Billing & Accounts Receivable Coordinator

Johnson Controls•Alexandria, VA

1d•$27 - $37

About The Position

The Billing & Accounts Receivable Coordinator supports customer billing, invoicing, collections, and accounts receivable activities across assigned customer portfolios. The role acts as a liaison among customers, operations, sales, and finance teams to ensure timely, accurate billing, proactively resolve payment issues, and reduce outstanding receivables. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities while maintaining billing accuracy and strong customer relationships. The position also supports customer account setup and maintenance, contract billing reviews, audit and reporting documentation, cross-training, and special projects as needed. The coordinator communicates with internal and external customers, uses financial systems and reporting tools to track billing and collection performance, and maintains professionalism, accountability, and customer focus.

Requirements

High school diploma or equivalent.
At least 2 years of experience in billing, accounts receivable, collections, accounting support, or customer financial services.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.
Strong written and verbal communication skills.
Ability to analyze information, solve problems, and manage competing priorities.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Associate's or bachelor's degree in Business, Finance, Accounting, or a related field.
Experience with ERP, invoicing, or financial management systems.
Knowledge of commercial and government contract billing practices.
Experience managing high-volume customer portfolios and collections activities.
Familiarity with financial reporting, account reconciliations, and revenue cycle management.

Responsibilities

Generate, review, and submit customer invoices according to contract requirements, customer billing instructions, and billing schedules.
Monitor accounts receivable aging and follow up with customers about outstanding balances and upcoming payment obligations.
Coordinate with operations, project management, sales, and finance teams to ensure invoices have accurate supporting documentation.
Research and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.
Process credits, rebills, billing adjustments, and account corrections.
Maintain accurate customer account records in financial, ERP, and billing systems.
Work with customers to resolve payment issues while maintaining professional business relationships.
Prepare aging reports, collection summaries, and accounts receivable metrics for management review.
Support cash application and account reconciliation activities to ensure payment accuracy.
Escalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.
Assist with month-end, quarter-end, and year-end financial close activities related to billing and receivables.
Identify opportunities to improve billing accuracy, collection effectiveness, and customer satisfaction.
Assist with customer account setup, maintenance, and system updates.
Support contract reviews related to billing requirements and invoicing compliance.
Maintain documentation for audits, customer requests, and financial reporting.
Cross-train with administrative, operational, and finance functions to support business continuity.
Support special projects, reporting requests, and strategic initiatives as assigned by management.
Communicate with internal and external customers by telephone, email, and company systems.
Collaborate with sales, operations, project teams, and finance personnel to support accurate and timely invoicing.
Develop customer relationships that facilitate prompt payment and effective issue resolution.
Use financial systems and reporting tools to track billing activities, receivables, and collection performance.
Manage multiple priorities and deadlines with organization and attention to detail.