Biller - Patient Financial Services

Bingham Memorial Hospital • Blackfoot, ID

137d

About The Position

Bingham Healthcare is seeking a detail-oriented, customer-focused Patient Financial Services Representative to help patients navigate the financial side of their healthcare. The role manages patient accounts, processes insurance claims and payments, assists with billing questions, and provides support with healthcare insurance and financial processes.

The position works closely with patients, insurance companies, physician offices, medical records, and registration staff to support accurate and timely account resolution. Available as part-time or full-time.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to analyze information and solve problems effectively.
• Customer-service focused, detail oriented, and highly organized.
• Comfortable working with numbers and financial information.
• Effective communicator and problem solver.
• Able to manage multiple priorities in a fast-paced environment.
• Professional, dependable, and team-oriented.

Nice To Haves

• One year of experience in healthcare billing, insurance, accounting, banking, customer service, or a related field preferred.
• Knowledge of medical billing and insurance processes preferred but not required.
• Equivalent combinations of education and experience are considered.

Responsibilities

• Review, research, and process patient accounts accurately and efficiently.
• Verify insurance coverage and benefits information.
• Submit and follow up on insurance claims and billing activities.
• Resolve account discrepancies and payment issues.
• Monitor accounts through final resolution or collection processes when necessary.
• Maintain accurate account documentation and records.
• Assist patients with billing questions and insurance-related concerns.
• Explain insurance benefits, payment options, and account balances.
• Provide compassionate and professional customer service during sensitive financial discussions.
• Serve as a resource for patients navigating healthcare financial processes.
• Work closely with Admissions, Medical Records, providers, and insurance companies.
• Cross-train in multiple account types and department functions.
• Assist with payment posting and account balancing activities.
• Support department goals and process improvement initiatives.

Benefits

• Medical, dental, and vision insurance.
• Prescription drug coverage.
• Employer-paid life insurance.
• Supplemental life insurance options.
• Long-term disability coverage.
• Competitive 401(k) with employer match.
• Generous PTO and sick leave starting day one.
• Employee wellness and support resources.
• Career development and advancement opportunities.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED