Bilingual Virtual Claims Helper/Assistante ou assistant aux réclamations bilingue virtuel

ChangeMakers•Toronto, ON

120d•$60,000 - $65,000•Remote

About The Position

Support Class Members virtually with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe.    Assist claimants in completing claim forms, connecting them with existing wellness, legal, and cultural support services.     Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes.   Carry out work in a safe manner, following established health and safety protocols, training and instructions.   Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.

Requirements

Strong written and verbal communication skills (French and English)
Experience working with Indigenous Peoples and communities (three years or more), developed through community, professional roles, or lived experience
Bilingual proficiency in both English and French required. As we primarily work in English internally, a strong proficiency in English is required.
Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities.
Clear, respectful and professional communication skills in both written and verbal formats.
Demonstrated ability to lead administrative work while respecting privacy and confidentiality.
Strong ability to follow established policies, procedures and operational guidelines.
Access to a quiet, private workspace with reliable internet.
Willingness to learn, try new approaches, and adapt as work evolves.
Support a work environment that is safe, respectful, and positive for colleagues, clients, and the communities we serve.
Demonstrate a shared responsibility for health and safety by complying with applicable legislation and organizational policies, engaging in open communication, participating in safety initiatives, and actively supporting the ongoing prevention of risk and injury.
Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment.

Nice To Haves

Identifying as Indigenous is an asset.
Ability to work professionally in an Indigenous language is an asset.
Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and other database platforms is an asset.

Responsibilities

Support Class Members virtually with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe.
Assist claimants in completing claim forms, connecting them with existing wellness, legal, and cultural support services.
Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes.
Carry out work in a safe manner, following established health and safety protocols, training and instructions.
Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.