Bilingual Victim Advocate

Family Services Inc. • Poughkeepsie, NY

8d • $25 - $25 • Hybrid

About The Position

The Bilingual Victim Advocate is a front-line advocate and first responder to a victim in need, requiring the ability to work quickly and concisely under extreme pressure. This role provides casework services to clients, including crisis counseling, safety planning, advocacy, information and referrals, emergency financial assistance, and claims filing. The Victim Advocate is available to assist clients in crisis via 24-hour hotlines and walk-ins to the Center for Victim Safety and Support office.

Requirements

• Candidates who are bilingual in English and Spanish with the ability to pass a bilingual fluency assessment is required.
• Human Services, counseling, and/or advocacy experience.
• Must have a cellphone willing to use for work (will be reimbursed) with effective coverage for the Dutchess County area.
• Must be able to get to and from various work locations throughout the day and during on call hours.
• Must be reachable outside of office hours as needed and have the ability to work irregular hours on short notice.
• Ability to work effectively when under extreme pressure.
• Ability to work independently, but relay issues to manager, as appropriate.
• Ability to work effectively and respectfully as part of a large team and possess out of the box thinking, resourcefulness, and strong advocacy skills.
• Ability to remain organized and complete administrative tasks, such as documenting activities and maintaining up-to-date records, in a timely manner.
• Possess empathy and compassion.
• Clear and effective communication; both orally and in writing.
• Must be authorized to work in the United States without work sponsorship.

Nice To Haves

• BA in Human Services field preferred
• 3 to 5 years relevant work experience.

Responsibilities

• Complete intakes with victims seeking services as outlined by policy and procedure to determine eligibility for services and identify victim needs.
• Review consent and confidentiality with victims on a regular basis.
• Provide eligible and needed services to victims including but not limited to crisis counseling, safety planning, advocacy, accompaniment, information and referrals, and Office of Victim Services claims filing.
• Meet with victims in person and over the phone to provide ongoing services, support, and needs assessments.
• Accompany victims of crime as needed while providing crisis counseling, information and referrals, assistance with crime victims compensation claims, criminal justice advocacy and personal advocacy.
• Establish and maintain liaisons within the District Attorney’s Office, Law Enforcement, hospitals, attorneys, social services, and other community agencies and stakeholders.
• Accompany victims to hospitals, police departments, Title IX hearings, court, and other community agencies or locations during regular and irregular hours which may be on short notice.
• Review all assigned Office of Victim Services claims regularly and ensure claims are effectively managed.
• Provide information and referrals to all victims in need by following the agency’s protocol.
• Evaluate and dispense emergency financial assistance to victims as needed and approved by supervisors.
• Cover incoming calls on the 24-hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours and after hours through the on-call rotation.
• Provide community outreach through presentations and tabling events.
• Assist with fundraisers and special events (some of these may be outside agency hours of operation).
• Build and maintain effective and trusting relationships with professionals in the Criminal Justice System including but not limited to officers, attorneys, Child Protective Services workers, etc.
• Conduct victim home visits on a case by case basis, including scheduled visits and unscheduled visits with members of law enforcement.
• Complete all administrative tasks as assigned on a timely basis, including but not limited to documenting all activities, preparing weekly and monthly activity reports, maintaining up-to-date case records, and inputting into the client database.
• Maintain statistics, updated client records, and prepare reports as needed.
• Complete and maintain training certification as NYS DOH Rape Crisis Counselor.
• Complete NYS Mandated Reporter training; report any behavior or implication of behavior of child abuse to the appropriate authorities.
• Other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree