Bilingual VES Analyst – Non-Revenue Support

CAI•Boca Raton, FL

8d•Onsite

About The Position

We are looking for a motivated Bilingual VES Analyst – Non-Revenue Support ready to take us to the next level! If you have experience supporting non-revenue toll programs, maintaining account accuracy, analyzing account activity, and providing exceptional customer service and are looking for your next career move, apply now. We are looking for a Bilingual VES Analyst – Non-Revenue Support to support non-revenue toll programs, maintain account accuracy, analyze account activity, and provide exceptional customer service to internal and external stakeholders. This position will be full-time and onsite in Boca Raton, FL. Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Requirements

Bilingual proficiency in English and Spanish
Minimum of three months of experience as an Image Verifier, Customer Care Specialist, Correspondence Analyst, or related role
Experience providing customer service and account support
Strong analytical, problem-solving, and decision-making skills
Experience reviewing, validating, and maintaining account information and documentation
Ability to interpret policies, procedures, and business rules to make accurate account decisions
Strong attention to detail and accuracy when handling sensitive information
Experience creating and maintaining reports
Strong written and verbal communication skills
Ability to work independently and manage multiple priorities
Proficiency with computer systems and data entry applications

Nice To Haves

Experience working with tolling, transportation, or customer account management programs
Experience auditing accounts and ensuring program compliance
Experience working with databases or case management systems such as Vector
Knowledge of Florida tolling programs or non-revenue account processes

Responsibilities

Process transponder orders submitted by the Non-Revenue Account Administrator
Perform account maintenance activities for non-revenue toll accounts
Respond to internal and external customer inquiries regarding account status and program participation
Review invoices generated for non-revenue account customers and determine whether payment or dismissal is appropriate based on applicable Florida statutes
Conduct audits of non-revenue accounts and communicate with participating agencies to ensure compliance
Exercise independent judgment while following established policies, procedures, and guidelines
Create, maintain, and update reports related to account activity and program performance
Enter and update account notes, attachments, and vehicle information within Vector in accordance with established procedures
Ensure all work activities are completed in compliance with established performance standards and metrics
Collaborate with agencies, departments, and program participants to support account administration activities
Perform special projects and additional responsibilities assigned by the Non-Revenue Account Administrator