Bilingual Underwriting Operations Associate (12M Contract)

CNA Insurance•Vancouver, BC

5d•CA$26 - CA$33

About The Position

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Under general supervision, is responsible for providing Underwriters with information necessary to make prudent underwriting decisions and to support the underwriting lifecycle from pre-submission through policy issuance and renewal (marketing, underwriting analysis, sales, service and administrative).

Requirements

Excellent communication skills, both written and verbal in French and English
Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
Strong time management, analytical and communications skills.
Demonstrated ability to work independently on multiple tasks.
Strong capability to advise and coach others.
Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
Strong knowledge of Microsoft Office Suite as well as other business-related software.
High school diploma, GED or equivalent experience.
Typically a minimum of three years of related work experience in an office environment.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Performs initial underwriting analysis and documentation inclusive of summarizing insured operations, set up and run initial pricing analysis.
Handles majority of endorsement referral requests without underwriting involvement such as analyzing and resolving endorsement referrals, make recommendations independently including agency engagement for clarification or missing information.
Establishes support needs for new and renewal policies (i.e., identify and gather relevant account information to quote or issue policies) with minimal interaction of Underwriter.
Analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, description of operations, financials, risk control reports).
Works as a liaison between the field and processing centers to ensure timely account set-up, clearing, rating, issuance and renewal prep activities.
Coordinates account processing and servicing.
Leads pre-renewal meetings to build renewal schedule of key activities (missing information, updated applications, etc.).
Independently prepares and executes underwriting/pricing exhibits including updated exposures, rating and pricing worksheets, and updated account information.
Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.).
Communicates with external producers/customers and serves as the first-line point of contact on account related matters while proactively identifying opportunities for up sell or account rounding.