Bilingual Senior Officer, Operations (Homeowner Underwriting)

CMHC - SCHL • Vancouver, BC

4d • CA$73,555 - CA$91,944 • Hybrid

About The Position

Join the Homeowner underwriting team, in the bilingual Senior Officer, Operations (Homeowner Underwriting) position. In this role, you will ensure the mortgage underwriting of loans for new and existing homeowner and small rental properties with 1 to 4 units, while providing excellent client service through effective communication about CMHC’s mortgage insurance products, policies and guidelines.
CMHC Homeowner Underwriting offers service to clients from 8 am to 9 pm EST Monday to Friday and from 10 am to 6 pm on Saturday. Senior officers are expected to make themselves available for a rotating shift schedule to accommodate these business needs as well as for overtime during the peak volume periods if needed.
You must be comfortable working flexible hours, primarily between 10 am and 9 pm, with shifts typically ranging from 10:00 AM–6:00 PM to 1:00 PM–9:00 PM, and be available to work a limited number of Saturdays.
This is a temporary position of a duration of 18 months.

Requirements

• A university degree (undergraduate) in business administration, finance, or commerce.
• A minimum of three (3) years of experience in mortgage underwriting or individual credit analysis. An equivalent combination of education and relevant experience will also be considered.
• Strong analytical, risk management, problem-solving and decision-making skills.
• In-depth knowledge of risk factors related to credit, employment, local market conditions and mortgage sector trends.
• Demonstrated ability to read and interpret consumer credit bureau reports as well as residential property appraisals.
• Strong oral and written communication skills in both official languages (English and French).
• The ability to work effectively on a team and independently and manage multiple tasks in a fast-paced environment.
• Familiarity with CMHC policies, mortgage lending practices, and regulatory frameworks.

Nice To Haves

• Sound knowledge of mortgage financing and real estate laws, fraud indicators, default remedy and/or property administration would be considered an asset.

Responsibilities

• Analyze the information on applications for mortgage loan insurance for 1-4 unit owner-occupied and rental properties transmitted by approved lenders, particularly the information related to the borrower, the property, and the market.
• Apply sound judgment and decision-making practices that are factual to derive recommendations and other options that may be beneficial to the client.
• Negotiate a reasonable solution in line with the risk appetite.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Use effective oral and written communication to deliver clear rationale for underwriting decisions in manner that achieves lender concurrence and understanding.
• Respond to various mortgage insurance inquiries via phone and/or email.
• Clarifying CMHC’s underwriting policies to approved lenders.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior