Bilingual Triage Intake Coordinator

FAMILY SERVICE OF RHODE ISLAND INC•Providence, RI

2d•Hybrid

About The Position

FSRI is always looking for candidates that want to make a positive impact on the community! Position Summary: We care about the individuals and families living within our community and it is our priority to ensure access to services as soon as possible. The person in this position operates as the Intake & Triage Coordinator within FSRI. The Triage Coordinator supports individuals and families throughout the referral process and ensures they are linked with services as soon as possible. The Triage Coordinator ensures individuals and families are connected with counseling services using evidence-based clinical practices and interventions, that are consistent with the person’s values, preferences, and individualized needs. As part of our team, this person shares responsibility for directing, coordinating, and managing care and services.

Requirements

Associate degree level education or equivalent experience
Ability to educate clients regarding Family Service programs and policies
Understanding of Health Insurance requirements and financial implications
Spanish Speaking required
Excellent multitasking and communication skills
Ability to work independently and part of a team
Current driver’s license
Reliable transportation
Vehicle registration and auto insurance
Ability to communicate effectively
Ability to lift up to 20lbs

Nice To Haves

Medical office experience preferred
Prior experience in crisis intervention and emergency triage highly preferred
Skilled in operating various medical record software and hardware, word-processing, and database software programs
Portuguese/Creole language capacity highly preferred

Responsibilities

Operates as the Intake & Triage Coordinator within FSRI.
Supports individuals and families throughout the referral process and ensures they are linked with services as soon as possible.
Ensures individuals and families are connected with counseling services using evidence-based clinical practices and interventions, that are consistent with the person’s values, preferences, and individualized needs.
Shares responsibility for directing, coordinating, and managing care and services.
Requires community visits.
Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators.
Must be able to work remotely and in person adhering to PHI requirements.