Triage Coordinator

Sonic Healthcare USA • Las Vegas, NV

1d • Onsite

About The Position

Sonic Healthcare USA is a Great Place to Work certified employer, dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. The company's mission is to advance the health and wellbeing of communities as a leader in clinical laboratory solutions. This full-time Triage Coordinator position is located in Las Vegas, Nevada, and operates on a 1st shift. The role is benefit eligible and requires an individual who is organized, passionate about problem-solving, and takes pride in ensuring smooth operations. The Triage Coordinator will be responsible for correlating incoming specimens with case manifests and requisitions, ensuring accuracy of patient demographics, test orders, and medical insurance information. This position demands effective prioritization, time management, communication, and organizational abilities, as well as establishing and maintaining effective internal and external working relationships.

Requirements

• High School education or equivalent
• 1+ year accessioning experience
• Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals
• Comply with the company’s infection control policies and procedures including the Exposure Control Plan and OSHA Bloodborne Pathogens Standard to ensure a safe working environment for self and others
• Ensure the company is operated in an efficient and cost effective manner by adhering to the attendance policies
• Administrative and Organizational skills
• Technical Functional knowledge
• Knowledge of Biology or Biological Processes
• PC skills – including typing accurately at 40 wpm
• Communication skills
• Analytical/Cognitive skills
• Organizational skills
• Processing ability
• Detail Oriented
• Team Participation skills
• Ability to pass color deficiency testing

Nice To Haves

• College degree in related field preferred
• Prior laboratory experience strongly preferred

Responsibilities

• Lead the team of Triage Coordinators and all their job duties
• Trainer for Triage Coordinators/Accessioner
• Backup support to the Accessioning Manager
• Support to the Lead Accessioner
• Responsible for workflow to the benches for the accessioners/data entry team
• Run all end of the night Quality Control reports
• Document, on the original log sheet/case requisition, directions as to where the specimen must be forwarded based on insurance and test(s) ordered
• For cases needing to be forwarded to another lab, transfer information from our requisition to the appropriate requisition based on insurance capitation, or utilize the necessary software to generate the appropriate requisition. Transfer must be flawless and extremely legible. This task is extremely critical and accuracy cannot be jeopardized under any circumstances.
• Ensure all information is correct and kept with appropriate specimens
• Develop the Shipping Manifest that must be sent to each client who has specimens forwarded – fax/e-mail log daily or weekly, depending on the client
• Answer telephone lines promptly in a professional manner then transfers calls to appropriate person or take a message
• Organize filing and file reports appropriately
• Organize and prioritize assigned work in conjunction with other assigned duties and responsibilities
• Pathologist work distribution backup
• Responsible for ensuring productivity and close time are met for the department
• Work and perform in a positive and effective manner with pathologists, management, and co-workers in other departments
• Provide top level customer service to patients and clients
• Flexibility to cover different shifts for 1st and 2nd pass teams including weekends
• Maintains strictest confidentiality
• Complies with all State, Federal, professional regulations as well as company and departmental rules, polices, and procedural manuals
• Adherence to HIPAA, Safety and OSHA Regulations
• Performs other duties as assigned

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED