Bilingual TRC Service Technician

Holman•Quebec, QC

2d•CA$66,320 - CA$94,510•Remote

About The Position

Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor. This role requires flexibility within the hours of 6:00 am to 10:00 pm. The position is ideal for individuals with a background as a Mechanic, Auto Technician, or Shop Foreman, allowing them to leverage their automotive knowledge in a fast-paced, remote environment. The role involves collaborating with internal teams, providing technical support, assessing repair necessity and scope, ensuring fair pricing, identifying cost-saving opportunities, and maintaining preventative maintenance schedules. The technician will also be responsible for meeting individual performance metrics and contributing positively to team morale while maintaining professionalism and adaptability in a remote setting.

Requirements

Valid mechanic’s license 310S or 310T.
Fully Bilingual - English/French
5+ years of hands-on experience in automotive or truck repair
Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint.

Nice To Haves

5+ year’s relevant experience in a contact center setting
Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship)
ASE certification or willing to obtain within established timeline set by ARI.

Responsibilities

Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience.
Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience.
Ensure repair and maintenance work is performed appropriately and priced fairly.
Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
Ensure preventative maintenance schedules are technically sound and consistently followed.
Maintain individual performance metrics at or above established goals.
Contribute positively to team morale and demonstrate professionalism in all interactions.
Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure.
Maintain a professional image, strong work ethic, and accountability in a fully remote environment.