Bilingual TRC Service Technician

Holman

13d•$62,480 - $89,030•Remote

About The Position

Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center! This role allows you to leverage your automotive mechanical expertise in a fast-paced, purpose-driven environment, offering the flexibility of working from home while staying connected to the industry. You will collaborate with internal teams, provide technical support, assess repair necessity and scope, ensure fair pricing, identify cost-saving opportunities, and maintain preventative maintenance schedules. The position requires maintaining individual performance metrics, contributing positively to team morale, adapting to operational changes, and upholding a professional image and strong work ethic in a remote setting.

Requirements

Bilingual - English/French
Valid mechanic’s license 310S or 310T.
5+ years of hands-on experience in automotive or truck repair
Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint.

Nice To Haves

5+ year’s relevant experience in a contact center setting
Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship)
ASE certification or willing to obtain within established timeline set by ARI.

Responsibilities

Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience.
Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience.
Ensure repair and maintenance work is performed appropriately and priced fairly.
Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
Ensure preventative maintenance schedules are technically sound and consistently followed.
Maintain individual performance metrics at or above established goals.
Contribute positively to team morale and demonstrate professionalism in all interactions.
Adapt to operational changes while remaining calm, professional, and solution-focused under pressure.
Maintain a professional image, strong work ethic, and accountability in a fully remote environment.