Bilingual Trainer

Medavie • Moncton, ON

1d • CA$53,235 - CA$59,890 • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. This role is for a Trainer responsible for delivering training (virtual and in-person) to new and existing operational employees. The Trainer supports the design, development, and organization of various training materials and programs. They conduct training needs assessments to identify learner requirements, monitor learner progress from delivery through testing and evaluation, and share results with leaders to ensure training effectiveness and measurable success. They foster an engaging, interactive and creative learning environment by using blended methodologies, including virtual instructor-led training, self-directed e-learning modules, interactive case studies, knowledge-based assessments, simulations, and hands-on production activities.

Requirements

• Diploma or degree in Education, HR, Adult Learning, or related field
• Minimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web-based methodologies
• Knowledge of and practical application of adult learning principles and instructional delivery principles
• Easily gains trust and support of peers, encourages collaboration, remains composed, and is receptive to feedback
• Excellent time management skills; effectively establishes priorities and adapts to change
• Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction
• Life-long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practices
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Responsibilities

• Deliver end-user (in-person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended), primarily via virtual platforms and in person, as required by business needs.
• Apply adult-learning principles to support learner engagement, retention, and skill development.
• Provide ongoing support to learners during and after training to reinforce desired learning outcomes.
• Offer individualized coaching and guidance throughout and following training sessions.
• Provide constructive and timely feedback to support performance expectations.
• Ensure participant engagement and foster a respectful, inclusive, and effective learning environment.
• Validate course design, including content relevance, flow, and instructional style.
• Test and review new learning modules (e-learning, assessments, exercises) and provide feedback.
• Support the Training Modernization project by contributing to timeline negotiations, project goals, and ensuring deadlines and service standards are met.
• Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness.
• Monitor and document learner performance, progress, achievements, and development needs.
• Communicate training outcomes, attendance, and required follow-up actions to leadership.
• Coordinate and evaluate LMS-based knowledge assessments and adapt training strategies as needed.
• Assess hands-on competencies through direct observation and review of recorded sessions.
• Generate, analyze, and share key LMS reports on a consistent basis.
• Review post-training surveys, performance trends, and KPIs to recommend curriculum enhancements.
• Conduct training needs analysis by collaborating with staff and leadership.
• Provide leaders with scheduled learner progress reports, including results, observed behaviors, and recommendations.
• Ensure learner system access profiles are complete and active prior to onboarding.

Benefits

• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work–life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
• The opportunity to play a key role in the continuous improvement of the disability Case Management team, positively impacting new hires, members, clients, and different partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree