Bilingual IT Trainer

McCarthy Tétrault LLP • Montreal, QC

3d • Hybrid

About The Position

McCarthy Tétrault is a leading Canadian law firm seeking a bilingual IT Trainer for its Montreal office. The role involves developing and delivering IT training, including e-learning modules, new employee onboarding, and workshops on new technologies and upgrades. The position requires strong instructional design, curriculum development, and facilitation skills, with an emphasis on utilizing AI tools like Copilot. The firm is recognized for its commitment to excellence, collaboration, inclusion, and innovation, as outlined in 'The McCarthy Way'. Employees benefit from a hybrid work environment.

Requirements

• At least 5 years of experience in learning and development—including instructional design, curriculum design, training development and delivery, and workshop facilitation.
• High level of reading and writing comprehension and a fluent level of oral communication in English and French.
• Extensive knowledge of Microsoft Office applications.
• Solid knowledge of adult education theories and practices.
• Development of elearning strategies and modules.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills including ability to correspond with lawyers and staff.
• Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques including the ability to create end user documentation.
• Willingness to learn new software applications, operating systems and hardware.
• Bilinguism French English required.

Nice To Haves

• MOS certification preferred but not required.
• 6 to 10 years of related experience is preferred.

Responsibilities

• Providing input and collaborating with key stakeholders to develop, manage and maintain training strategies, policies and standards.
• Developing new hire training curriculum and working with Professional Resources and HR for scheduling and delivery.
• Developing and delivering workshops, demo sessions and training programs related to upgrades and new technology.
• Identifying firm-wide and local office requirements and improvements.
• Designing schedules in collaboration with Manager, Legal Assistants, Director, HR and Director, Professional Resources.
• Scheduling classes and participants.
• Conducting training (includes ‘just in time’, ’one on one’ and ‘Train the Trainers’) and assessing user training program effectiveness.
• Managing assessments including reporting.
• Developing and maintaining e-learning modules.
• Assisting with maintaining tips and tricks and materials posted on the firm’s internal intranet.
• Soliciting and documenting user requirements and feedback including attending staff meetings.
• Reviewing macro requests, discussing with firm-wide training team, providing input to applications team regarding design and test prior to deployment.
• Participating in/executing firm-wide and local office testing of upgrades and net new software.
• Coordinating with appropriate Applications Analyst, Business Analyst and QA Manager for testing.
• Assisting with identifying testing requirements (including local office features and customizations).
• Review of test plans (including required testing resources and schedule).
• Conducting testing and participating in feedback/review meetings.
• Reviewing and verifying results with appropriate Application Analyst, Business Analyst, QA Manager.
• Assisting in deployment testing.
• Leading and participating in local and firm-wide projects.
• Writing and maintaining training documentation and staff manuals.
• Creating and maintaining the user facing knowledge base articles in ServiceNow.
• Performing task requests related to the user facing knowledge base articles in ServiceNow.
• Providing end user support coverage including troubleshooting issues and working with other IT departments.
• Entering issues into the tracking system and following up on outstanding issues.
• Creating and maintaining French documentation and translating communication and documentation.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed