Bilingual Tow Dispatcher - 77038
TEKsystems•Houston, TX
•$18 - $18•Onsite
About The Position
Dispatchers play a critical role in coordinating towing operations and ensuring a smooth, efficient, and customer-focused experience. This position combines logistics coordination with customer service, supporting safe and timely vehicle pickups and deliveries.
Requirements
- Must be bilingual - Spanish
- Intermediate Level experience
Responsibilities
- Assign tow trucks and drivers strategically to meet pickup and delivery schedules, maximizing productivity and on-time performance
- Plan daily transportation needs, monitor workload, and secure additional resources through secondary towing partners when demand exceeds capacity
- Provide outstanding service to towing partners and customers through clear communication, timely updates, and professional support
- Prepare and manage required paperwork for each pickup and delivery, including handling check and cash payments when applicable
- Ensure all operations adhere to company policies, safety standards, and regulatory requirements
- Identify and escalate transportation or operational issues to management as needed
- Build and maintain strong working relationships with tow drivers and collaborate closely with the IAA Transportation team
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
