Tow Truck Dispatcher

Wilberts Inc.•Williamson, NY

3h•$0 - $19•Onsite

About The Position

The Tow Truck Dispatcher is responsible for coordinating and dispatching tow trucks to customers and vendors. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of geographical areas. The dispatcher will handle incoming calls, manage tow truck drivers' schedules, and ensure efficient and timely service pick-up.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Valid driver’s license.

Nice To Haves

Previous experience in dispatching, customer service, or a related field preferred.
Experience or knowledge in the automotive industry.
Forklift certification. Training and certification available.

Responsibilities

Answers incoming calls from customers and/or vendors requiring tow services
Gathers necessary information from customers and/or vendors via call, text or email.
Provide anticipated dates on arrival times and pickup details
Dispatches tow truck drivers to customer locations based on proximity, availability, in tow vehicles tow-ability/capacity and urgency of the pickups.
Ensures all pickups are completed within 48 hours of initial dispatch.
Monitors and tracks the status of active tows and adjusts pickups as needed
Ensures daily runs are routed, optimized, published, properly printed, and at a reasonable length by coordinating various pick ups and manually added stops
Completes all necessary paperwork as outlined in the operating procedures for the position.
Be the primary point of contact that accurately addresses tow truck driver questions and/or concerns while they are on the road
Utilizes dispatch software, GPS tracking systems, and other technology tools to manage and monitor operations
Maintains accurate records of customer interactions, job details, and driver assignments using proprietary software and email.
Follows all company safety policies and procedures while operating equipment without causing damage or harm to people, property or equipment.