Bilingual Teller

Partners 1st Federal Credit Union•Fort Wayne, IN

just now•Onsite

About The Position

Partners 1st Federal Credit Union will provide U with a competitive salary, paid vacation and holidays, generous 401(k) retirement plan with company matches, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are a positive, multi-tasker that is sales driven and are able to work at our Dupont Rd. location, Fort Wayne, IN, part-time, 23 hrs/wk, with a rotating schedule of: (Week A) Mon: Off, Tues: 11:00am-6:15pm, Wed: Off, Thurs: 10:45am-6:15pm, Fri: 12:30pm-6:15pm, & Sat: 8:45am-12:15pm (Week B) Mon: Off, Tues: 9:45am-6:15pm, Wed: Off, Thurs: 9:00am-6:15pm, Fri: 12:00pm-6:15pm, & Sat: off Role Enhancing member's experience by accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time. Provides appropriate solutions and cross-sells credit union services to assist in meeting branch goals and achieve financial success.

Requirements

Fluent in Spanish required.
Cash handling and customer service experience is strongly preferred.
High school degree or GED required.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Responsibilities

Handles initial contact with members via in person interaction, by phone, or email, in a professional manner to enhance member's experience.
Demonstrates efficiency with financial transactions for members including but not limited to receiving deposits, disbursing cash, and receiving loan payments.
Verbally confirm intended transactions with members to assure needs are met and minimize errors.
Identifies cross-sell opportunities providing members with additional services and solutions.
Refers members to appropriate staff for new accounts, loans, and consultations.
Assists in meeting branch growth goals productivity and profitability.
Participates in community involvement activities.
Balances cash drawer daily to maintain transaction accuracy.
Notify supervisors of any discrepancies while following established policies.
Keeps cash drawer and all funds locked in a secure cash drawer.
Addresses member inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.
Issues cashier's checks, receives currency for coin and verifies amounts, cashes checks according to written procedures.
Research, troubleshoot and resolve member concerns to enhance member experience and internal inquiries regarding policies, procedures, and products.
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling member requests and merchant verifications.
Performs other duties as assigned.