Bilingual Teller (Part-Time)
About The Position
IHMVCU is seeking a member-focused Bilingual Teller with a passion for building lasting relationships and enhancing member satisfaction to join their team. This role is crucial in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. The position is based at their East Moline, Illinois location, with occasional regional travel to assist other branches required. Candidates of all professional backgrounds are welcome, valuing strong interpersonal skills and a passion for connecting with people and providing superior service, even if new to the financial services industry.
Requirements
- High School Diploma or equivalent
- Professional Bi-lingual skills in Spanish and English is required.
- High level of integrity and commitment to exceptional member service with genuine desire to help others.
- Ability to build rapport quickly, actively listen and develop strong member relationships.
- Strong attention to detail skills and commitment to accuracy.
- Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.
Nice To Haves
- Additional education in finance, business or related field is a plus.
- Relative experience in customer support, problem solving and providing quality service is preferred.
Responsibilities
- Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
- Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
- Respond to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
- Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
Benefits
- Outstanding training
- Competitive compensation
- 401(k) with company match and profit sharing
- Paid time off with paid holidays
- Life Insurance
- Paid Community Volunteering
- Education reimbursement
- Fitness reimbursement
- Health insurance including dental and vision
- Flexible Spending Accounts & Health Savings Accounts
- Employee Assistance Program (EAP)
- Access to fitness center
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
