Bilingual Technical Support

Universal Processing•Houston, TX

2d•Onsite

About The Position

The Technical Support role is a fully onsite position 5 days a week in our Houston, TX office. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM CT to 7:00 PM CT. This role requires a technical background. You will be expected to perform client-facing work, alongside troubleshooting for our clients.

Requirements

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in English AND Mandarin OR Spanish is required, both written and verbal.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus

Responsibilities

Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from end-users and work with the Development team for future product improvement
Assist in inventory tracking and management