Bilingual Technical Support Specialist (French & English)

Baxter International Inc. • Mississauga, ON

1d • CA$57,664 - CA$86,496 • Onsite

About The Position

This role directly supports healthcare professionals by ensuring life-saving medical devices perform safely and reliably. As a trusted problem-solver, you will provide expert guidance, resolve complex technical issues, and deliver a customer experience that reflects Baxter’s mission to save and sustain lives. Success is measured by the quality of support, customer confidence, and efficient issue resolution with accurate, compliant documentation.

Requirements

• Bilingual proficiency in English and French (required).
• Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment.
• Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics.
• Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn.
• Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems.
• Proficiency with Microsoft Word, Excel, and PowerPoint (or similar tools).
• Willingness and ability to travel within the U.S. and Canada for training as required.

Nice To Haves

• A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred).
• A degree in another field combined with relevant technical work experience.
• A high school diploma (or equivalent) with hands-on technical experience in a related field.
• Familiarity with order management, service documentation, or inventory tracking concepts through work, coursework, or projects is an asset.

Responsibilities

• Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.
• Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.
• Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems.
• Conduct customer follow-up activities to confirm issue resolution and close service interactions.
• Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation.
• Document and track engineering part returns for failure analysis in accordance with Baxter procedures.
• Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation.
• Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
• Travel within the U.S. and Canada for training as required.

Benefits

• Estimated salary range: $57,664.00 - $86,496.00 CAD annually
• Management Incentive Compensation Plan
• Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
• Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications.
• Equal Employment Opportunity
• Reasonable Accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree