Residential Support Representative 1-Bilingual (French/English)

Allegion•Quebec, ON

2d•Hybrid

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

Requirements

Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe.
Excellent written and verbal communications skills with the ability to apply problem solving techniques.
Bilingual (French/English) is required.
Knowledge of Microsoft Office and manufacturing operating system (AS400).
Post-Secondary Education
Minimum 2-3 years related customer service/industry experience.

Nice To Haves

Call Center experience is preferred.
Manufacturing/distribution experience is an asset.

Responsibilities

Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations.
Enter and modify customer orders in the business operating system in an accurate and timely manner.
Advise on basic product application and functionality.
Work with internal departments for resolution of customer issues.
Document customer interactions in CRM application.
Meet all service level agreements in an effort to provide a positive customer experience.
Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.