Bilingual Staffing Specialist

Surge Staffing • Troy, OH

8d

About The Position

Surge Staffing is hiring a motivated, energetic, and customer-focused Bilingual Staffing Specialist to join its team. This full-time, permanent internal position is suited to someone with sales, customer service, recruiting, or business development experience who wants to build a career in staffing and workforce solutions. The role requires fluency in English and Spanish, strong communication skills, and the ability to build relationships with clients, candidates, and employees in a fast-paced environment.

The specialist provides bilingual customer service, recruits and onboards candidates, matches candidates to client staffing needs, and supports relationships with clients and temporary associates. The position also includes sales and business development, local client visits, branch administrative support, and assistance with employee coaching, performance, and retention. Surge Staffing describes the work environment as dynamic and team-oriented and offers career growth and advancement opportunities.

Requirements

• Fluency in English and Spanish.
• At least 1 year of sales experience.
• High school diploma or equivalent.
• Strong verbal and written communication skills in English and Spanish.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Self-motivated, team-oriented, and results-driven approach.
• Reliable transportation and willingness to travel locally to client locations as needed.
• Professional phone presence and a customer-focused attitude.

Nice To Haves

• Previous experience in recruiting, staffing, human resources, customer service, or business development.
• Leadership or supervisory experience.
• Bilingual communication (English/Spanish).
• Customer service skills.
• Recruiting or talent acquisition experience.
• Sales and business development skills.
• Relationship management, lead generation, or account management skills.
• Interviewing experience.
• Human resources experience.
• Microsoft Office Suite skills.

Responsibilities

• Deliver exceptional customer service to clients and temporary employees in English and Spanish.
• Recruit, screen, interview, and onboard qualified candidates.
• Source candidates through job boards, resume databases, referrals, and recruiting platforms.
• Match candidate skills and experience with client staffing needs.
• Build and maintain strong relationships with clients and temporary associates.
• Conduct follow-up calls to support employee satisfaction and successful placements.
• Assist Spanish-speaking applicants and employees throughout hiring and onboarding.
• Generate and develop new business opportunities through sales and networking.
• Conduct client service calls and outside sales visits to maintain and grow business partnerships.
• Promote Surge Staffing services and identify additional staffing solutions for customers.
• Support branch operations with administrative and data-entry tasks.
• Assist with employee coaching, performance management, and retention efforts.
• Resolve employee and client concerns professionally and promptly.
• Support branch growth initiatives and contribute to revenue goals.

Benefits

• Career growth and advancement opportunities
• Dynamic and team-oriented work environment
• Opportunity to make a direct impact on clients and job seekers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED