Bilingual Sr Program Manager - Nurse Practitioner Team Lead

TELUS • Montreal, QC

20d • Remote

About The Position

TELUS Health is the leading Canadian virtual care platform, aiming to reimagine healthcare for both patients and providers. They connect millions of Canadians with a team of Registered Nurses, Nurse Practitioners, and Physicians who provide services like prescription management, specialist referrals, and health advice 24/7, in both French and English. The company's mission is driven by a passion to improve health experiences and outcomes, with a culture that values kindness, compassion, collaboration, and critical thinking. They are seeking a dedicated full-time Clinical Lead to join the TELUS Health Virtual Care team. This role reports directly to the Head of Clinical Services and is crucial for driving Clinical Operations initiatives, focusing on optimizing team workflows and enhancing clinical service excellence through evidence-based care delivery to English and French-speaking healthcare professionals. The Clinical Lead will provide comprehensive support and leadership to clinical teams nationwide, collaborating with other leaders on short-term and long-term projects. Responsibilities include developing, implementing, and evaluating streamlined clinical protocols and processes for efficient, high-quality care. The role also involves engaging with business units to conceptualize and introduce innovative clinical tools and products, shaping the future of clinical services and fostering a culture of excellence in patient-centered care.

Requirements

• Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
• Bilingualism & mastery in French and English, both spoken and written is mandatory
• Minimum of 2 years of experience as a Nurse Practitioner
• Prior team oversight and change management experience
• Strong organizational and facilitation skills, data analysis and leadership abilities
• Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
• Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
• Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
• Able to work 7.5 hours a day, Monday to Friday
• Advanced knowledge of English is required for national scope interactions with external and internal parties, and for working with IT tools.

Responsibilities

• Spearhead the strategic direction for the team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment.
• Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives.
• Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada.
• Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education.
• Introduce and support new processes and metrics to optimize operational efficiency.
• Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies.
• Represent the clinical perspective in business meetings and client engagements, leveraging expertise to shape innovative programs and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed