Bilingual Spanish-Speaking Resident Advocate (PT)

DOVE Center • St. George, UT

2d • Onsite

About The Position

The Bilingual Spanish-Speaking Resident Advocate (PT) at DOVE House is responsible for maintaining confidentiality, security, safety, and general upkeep of the facility. This role involves attending to the overall needs of in-shelter clients, answering helpline and dispatch phone calls, and assisting with client intake and exit processes. The advocate must maintain a professional and considerate demeanor. Part-time advocates are also assigned training duties and are expected to stay current with best practices in victim advocacy, including completing a 40-hour victim advocacy training. Bilingual advocates collaborate with the Spanish Advocacy Team to develop and implement protocols for timely response to Spanish-speaking survivors and to support outreach efforts within the Spanish-speaking community.

Requirements

• Proficient Spanish language skills required.
• High school diploma.
• Clear criminal background check.
• Two years’ experience working with the public.
• Strong communication skills; including phone skills.
• CPR/First Aid required within 30 days of hire.

Responsibilities

• Maintain confidentiality, security, safety, and general upkeep of the DOVE House.
• Attend to the overall needs of the in-shelter clients.
• Answer all helpline and dispatch phone calls.
• Assist in the intake and exit of clients.
• Maintain a professional and considerate manner.
• Complete training assignments.
• Stay current with best practices for providing victim advocacy.
• Work closely with the Spanish Advocacy Team to create/adapt/activate protocols for timely response to calls, walk-ins, and intakes for Spanish-speaking survivors.
• Support outreach awareness extended to the Spanish-speaking community.
• Maintain security, safety, and upkeep of shelter.
• Follow policy and procedures.
• Provide victim advocacy as needed.
• Operate the 24hr hotline and provide crisis advocacy.
• Support client action plan goals.
• Document activities and notes in database and advocate logs.
• Provide training for volunteers and new staff advocates, as assigned.

Benefits

• Tier 1 Bilingual Spanish-Speakers receive an additional $1 per hour already included in the base pay rate
• $2.00 Weekend shift differential pay
• 401(k) 3% Match
• Accrued PTO

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED