Bilingual (Spanish/English) Contact Center Representative

Credit Union of New Jersey • Ewing Township, NJ

11d • Onsite

About The Position

Credit Union of New Jersey is looking for a motivated and member-focused Bilingual (Spanish/English) Contact Center Representative to join their team. This role involves helping members manage their finances by answering inbound calls regarding account questions, loans, and cards, assisting with balances, transfers, and payments, resolving issues, researching account discrepancies, and recommending suitable products and services.

Requirements

• High school diploma or general education degree (GED)
• One to three years related experience and/or training; or equivalent combination of education and experience
• Excellent member service, communication, and interpersonal skills
• Ability to work rotating Saturdays

Nice To Haves

• Bilingual (English/Spanish) speaking candidates are preferred

Responsibilities

• Answer inbound calls from members regarding account questions, loans, and cards
• Help with balances, transfers, and payments
• Resolve issues and research account discrepancies
• Recommend products and services that fit member needs

Benefits

• Medical, dental, prescription and vision insurance
• 401(k) plan, with company match
• Tuition reimbursement
• Life & disability insurance
• Voluntary supplemental life insurance
• Pet insurance and other voluntary benefits
• Flexible spending accounts
• Paid time-off
• 11 Paid holidays
• Ongoing training and development opportunities
• Credit Union Membership
• Employee discounts on credit union products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED