Bilingual Spanish Customer Service Representative

TTEC • Dearborn, MI

2d • $16 - $22 • Onsite

About The Position

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

As a Bilingual Spanish Customer Service Representative, you'll play a meaningful role in helping people with mobility challenges access the support they need. As a trusted resource and problem solver, you'll deliver exceptional customer service through an innovative new program that connects with consumers using their preferred communication method—including phone, video chat, and online messaging. If you're passionate about making a difference while using the latest communication technology, this is an opportunity to have a real impact every day.

Requirements

• High school diploma required
• Fluent in Spanish and English (both written and verbal)
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology
• Excellent communication skills – both verbal and written
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Nice To Haves

• an associate or bachelor’s degree is a plus

Responsibilities

• Deliver an exceptional, relationship-driven member experience in every interaction, with a focus on building trust and loyalty.
• Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform.
• Provide knowledgeable, personalized support and clear, actionable guidance tailored to each member’s needs.
• Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future.
• Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues.
• Research and resolve billing, payment, and account-related concerns with accuracy and care.
• Own the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience.
• Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty.

Benefits

• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Award-Winning Employee Rewards & Recognition Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED