Bilingual Spanish Community Health Worker (West LA)

SCAN Health Plan • Los Angeles, CA

16h • Remote

About The Position

The Bilingual Spanish Community Health Worker supports frail seniors in aging in place, managing their health, navigating the healthcare system, and living independently through person-centered care in accordance with Enhanced Care Management (ECM) requirements. Working as an integral member of the care team, the role engages members by phone and in person to implement care plans, advocate for members, and provide member-centered interventions. The position works remotely and in the field approximately 75% of the time in West LA and surrounding areas, with travel of 50% or more in the assigned area.

The worker supports high-risk members with medical and social needs, including people experiencing homelessness, those at risk of avoidable hospital or emergency department use, adults at risk of long-term care institutionalization, and nursing facility residents transitioning back to the community. The role works under direct supervision, handles basic issues, and refers more complex issues to higher-level staff. It requires English-Spanish bilingual proficiency and a commitment to SCAN’s vision and goals. A tuberculosis screening is required upon hire or proof of a negative screening within the previous year; a background check is also required.

Requirements

• High school diploma or equivalent experience.
• Bilingual English/Spanish proficiency; a test may be administered to assess proficiency.
• At least 1 year of community engagement experience.
• Valid driver’s license, automobile insurance, and reliable transportation.
• Travel 50% or more of the time in the assigned area.
• Basic technical skills for the functional area.
• Basic problem-solving and critical-thinking skills.
• Good communication and interpersonal skills, including excellent written and verbal communication.
• Basic organizational skills.
• Ability to collaborate effectively within a multidisciplinary team.
• Ability to maintain confidentiality appropriately.
• General understanding of NCQA standards and CMS and DHCS regulations.
• Basic knowledge of medical terminology and abbreviations.
• Basic understanding of local community resources for seniors.
• Provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year.
• Pass a background check.

Nice To Haves

• Community Health Worker Certificate strongly preferred.
• Experience with managed care, a healthcare environment, lived experience, or case management strongly preferred.
• At least 1 year of experience working with seniors, conducting home visits, and working remotely strongly preferred.

Responsibilities

• Collaborate in general assessments to identify chronic conditions and psychosocial challenges affecting members’ independent living.
• Assess Medi-Cal/Medicare dual-eligible members referred to Complex Care Management for Long-Term Services and Supports, and assist the Registered Nurse in determining Nursing Facility Level of Care.
• Support member well-being through observation, positive communication, and motivational interviewing.
• Conduct in-person and telephone visits to address care barriers, encourage engagement in primary and preventive care, and support implementation of individualized care plans.
• Provide care coordination and help members and families manage chronic conditions through coaching, education, healthcare navigation, advocacy, appointment accompaniment, and referrals to community, county, and state resources.
• Perform ECM activities for the specified Populations of Focus: people experiencing homelessness; people at risk of avoidable hospital or emergency department utilization; adults at risk of long-term care institutionalization; and nursing facility residents transitioning back to the community.
• Implement personalized care plans addressing members’ medical and social needs and supporting realistic health goals and members’ wishes.
• Participate in interdisciplinary planning and case conferences to support person-centered care and follow-up after discharge from inpatient or institutional settings.
• Maintain timely and accurate documentation of care plans, service plans, and progress notes in accordance with SNP policies.
• Build relationships with community organizations, including senior and wellness centers, housing outreach programs, shelters, landlords, and legal aid providers.
• Use departmental procedures, workflows, job aids, and training materials; identify work-process barriers and raise them with a supervisor or manager.
• Support achievement of SCAN’s vision and goals and perform other duties as assigned.

Benefits

• Annual employee bonus program.
• Robust wellness program.
• Generous paid time off.
• Eleven paid holidays per year, plus one floating holiday and one birthday holiday.
• 401(k) retirement savings plan with employer match and contribution.
• Employee recognition program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED